I have to give a shout out to Emma in the service Dept. She has been amazing on trying to get my wife's bike fixed since all the systems have been down. I had a bad experience a few years ago with the attitude of the place. Since then I have seen a lot of changes and the new people in there are more caring and friendly. I enjoy walking in the door and actually have people say how's it going, can I help you or how's it going today. It does make a difference. Thank you Emma for your kick ass attitude and keeping me in the look. YOU ROCK !!!