Ema and Gary are the BEST! I've been riding Harley's for 55 years, and am a mechanic with my own shop and do most of my own work. But when I do need work done, the crew at Richmond Harley is THE BEST! Over the 13 years I've been a customer, I've never had anything but SUPERB SERVICE from this shop and this crew.
I had an ESP claim and needed a new rear tire on my FLTRSE3 - and that's one job I'd prefer NOT doing myself. The service, the way it was handled, the excellent communication - could not have been better. Amazed at Ema how much she knows for being such a young lady, and she handles everything with a touch of grace and care - not to mention her being pretty! She's the best.
And while I'm commenting, I MUST put in Kudos for Bubba and Dave in Parts - I am a frequent customer there and their service is 5-star as well - as was William's when he worked in service.
Coming to the shop is ALWAYS a pleasure because of the staff, and I and my riding friends often come by just to see our friends there.
Keep up the great work!
PS: George - give them all a raise!